How was the training?

The training took place at iResident Hotel Silom and officially started at 9:00AM.

The participants represented diverse sectors including logistic business, cargo business, packaging business, manufacturers of machinery, and technical service providers.

The class emphasis of discussions and exchange of experiences among participants, complement by insightful comments and lectures from the instructor.

The participants were invited to introduce themselves, providing background information about their respective companies, as well as highlighting the products or services they offer. Following the introductions, the instructor encouraged participants from different companies to provide feedback and share the insights they gained from the self-introductions. This activity helps participants to assess the presenter’s ability to introduce themselves and their company effectively. Also, to determine the level of recognition by others after the introduction. The instructor, together with other participants, provided constructive comments to enhancing the participants' introductions and offering guidance on leveraging this brief opportunity to create a positive impression on the listeners.

Participants openly discussed the challenges and problems they faced as salespersons. These included difficulties in reaching the key person or customers consistently opting to purchase from companies they had established connections with. The instructor shared his own experiences and collaborated with the participants to collectively find solutions to these issues.

Before shifting to the main topic, the participants engaged in a role-playing activity. One volunteer assumed the role of a car salesperson, while another played the part of a customer interested in purchasing a car. The remaining members of the class observed the role-play and provided feedback on the performance.

Then the instructor initiated the topic by asking participants about their expectations for the class. Additionally, he provided an explanation of the terms H, P, and C. Especially, the significance of the Hearing aspect, highlighting that attentive listening to customer requests is crucial for achieving success.

After learning the meaning of ‘HPC’. The class centered around discussions and active participation between the participants and the instructor, rather than relying solely on lectures. The participants were encouraged to share their work experiences.

Throughout the session, the participants engaged in discussions related to the topic of "How to shift customers from a cautious state to a cooperative state." Various methods were explored to alter customer attitudes, promote a more positive mindset, and increase the likelihood of successfully selling products or services.

In the afternoon session, participants focused on the art of closing deals and understanding how to handle rejection when their offerings were turned down.

As the class approached its conclusion, another role-play activity was conducted. Volunteer participants were tasked with applying the knowledge and skills they had acquired throughout the day's training and adapting them to the role-play situations. Following their performances, the participants received constructive feedback from their peers to further enhance their learning experience.

We hope all participants enjoyed the class and will soon see the better results by utilizing the learned knowledge in their workplace. And the questionnaire results by participants are below. Please utilize the information in this report to help you to understand how this program was conducted. We will hold this program again on August 2023.

We are looking forward to seeing you in the upcoming class.